Mountain Madness recognizes that our clients are the ones that allow us to keep doing what we love, professionally. Because of that, your business is important to us and we want to ensure that every aspect of your Mountain Madness experience is an enjoyable one. Not only does Mountain Madness have experts in the regions that our client's travel, but we also have a US contact who is here to answer all of your questions. Long before a client's trip departs, Mountain Madness' in-office Area Specialists are preparing for their arrival. All of the logistics for a smooth trip, down to the smallest of details, have been checked, double-checked and confirmed. Whether its equipment questions, training suggestions, recommendations for trip extensions or assistance with travel plans, our Area Specialists' expertise lies in knowing the activities and regions we explore.
Mark began climbing at the young age of 15 and guiding in 1987. He led his first MM trip in 1994 in the North Cascades. Since then he has led trips on all seven continents, including successful ascents of six of the Seven Summits. With more than 40 expeditions to his credit Mark brings a wealth of hands-on experience that make our trips run smoothly. He has guided Pik Lenin in Tajikistan, the high peaks of South America, in the Alps, Africa, and Nepal. Mark has made more than 35 big wall ascents, including ten ascents of El Capitan in Yosemite, Mount Hooker in Wyoming's Wind River Range, and Mount Proboscis in the Northwest Territories. In the alpine arena, he has completed difficult lightweight alpine-style ascents in the Andes and Himalayas (including the SW Pillar of Bhagarathi III in India). When not climbing or in the office he is busy raising two daughters. Read more.
Kayla joined Mountain Madness in June 2010 as Marketing and Outreach Coordinator. She has since taken on various jobs such as managing the company website and social media, and assisting in international programs logistics. She graduated from Western Washington University with a Bachelor’s Degree in Cultural Anthropology and a minor in French. Her passion for learning about cultures drew her to travel the world and making connections with people from many different countries. She has been fortunate enough to have a variety of long-term expeirences in Naples and Turin, Italy, as well as Angers, France. Having grown up in the Pacific Northwest, she has a natural passion for being outdoors, hiking and rock climbing. Until recently, her focus has been on school and travel. As part of the Mountain Madness team, she is expanding her outdoor knowledge in mountaineering. She spends her spare time studying languages and playing piano.
North America Program Director
Having spent much of his upbringing living overseas and traveling as an adult it seems that Jaime has lived almost everywhere. With a degree in Outdoor Education/Leadership from Prescott College, Jaime has spent nearly 20 years as an outdoor professional. He has spent time working/climbing/skiing/kayaking throughout the US, Canada, Mexico, South America, and Europe. As much as he loves all aspects of the mountains he feels that fresh powder and splitter cracks are true gifts of nature. Jaime is an AMGA Certified Rock Instructor, AIARE Level 1 Avalanche Instructor & Level 3, Wilderness First Responder, and a Leave No Trace Trainer.
Web and Graphic Design needs
Heidi has been creating marketing materials for Mountain Madness for several years now. Most recently the redesign of the Mountain Madness website. When not creating graphics, Heidi can be found out biking or out on the trails.